It is your responsibility to check that all the parts are present and correct, so that in the unlikely event that parts may be missing, incorrect, or damaged, you can ensure we have reasonable time to supply replacements (We aim to typically replace parts within seven days assuming replacement parts are in stock, however if we have to manufacture parts this time frame may be longer). Time for delivery is not of the essence and shall not be made so by the service or any notice. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. We are here to help and aim to deliver within the recommended delivery time for each product. For our full terms please refer to our Shipping Terms We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. ![]() This is to protect you the customer as we do not store your credit card details. Please note your card is debited at checkout. It is important that you sign the instructions as this will be taken by the courier as proof of delivery. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. ![]() Please note this is not possible for Metal sheds where the product is shipped with a courier. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.ĭelivery is between the hours of 7am – 7pm Mon-Sun. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. It is at the discretion of the driver if they are able to drop the item to a different location. Please be advised delivery is kerb side delivery only. *Delivery to the following locations attract the following charges: Product colours may vary slightly due to the photographic process and images may include optional extras, which unless listed as otherwise, are not included with the product. They may show the style but not the exact size, which will be listed in the title and description, of the furniture or mattress listed. Please note images are for illustration purposes only. Our non-faulty returns policy is listed in our full Terms & Conditions. Please contact us immediately with any product issues that you may have so that we can resolve them for you. In the unlikely event you receive a faulty product, we are happy to exchange the product. If you wish to test a mattress please keep it wrapped whilst you try it and until you are sure you want to keep it.Īll of our products are carefully inspected for quality before we dispatch them. Mattresses which have been opened and slept on cannot be returned. IMPORTANT: Mattresses can only be returned if they are unopened. Please note some Scottish highland and islands postcodes (such as AB26 +, FK 20-21 ,IV, KW 1-14, PH15-41), Northern Ireland, Isle of Wight, Isle of Man and Eire will incur a surcharge. ![]()
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